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Description

OUR COMPANY

Customer Care Solutions is an Assistance company that performs on behalf and for the account of its
client companies in favor of its insured persons all necessary organisational, administrative, medical
and technical assistance, handling of the insurance claims while operating 24/7 all year round.

CCS OPERATIONS

~ Assistance Control Center
~ Inbound Contact Center
~ Telemarketing Center

ASSISTANCE simply means „help“. Help when you need it – immediately.
If a sudden emergency occurs, at any time of day or night, while travelling,
in every situation under any circumstances we are there to assist.

When an emergency occurs, all one has to do is dial our 24/7 available Alarm Center where our agents define the problem and we offer the best solutions to you. Finally our Coordinators activate our Local Service Provider Network or International Partner Network worldwide. We assist you in all matters until the problem is solved and we finalize the administration and claim management.

For Assistance in AUSTRIA, GERMANY and SWITZERLAND we rely on our own certified service provider network operating locally on behalf of the alarm center.

For a WORLDWIDE assistance we rely on our international partners and
correspondents and their local service provider network.

OUR FIELDS OF ASSISTANCE ARE:

MEDICAL ASSISTANCE
° Classic Medical Assistance
° Care Assistance

TECHNICAL ASSISTANCE
° Roadside Assistance
° Home and Office Assistance

LIFESTYLE & BUSINESS ASSISTANCE

WHAT MAKES US STAND OUT IN OUR SECTOR?

~ Over 15 years of success in the industry
~ Over 20 years experience and pioneer role of
~ Assistance development in Austria
~ Comprehensive cross-sector knowhow
~ Free choice of international partners
~ Long proven service provider network

We are always looking for a new partner or correspondent.

Contact us if you want to become one of them!
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